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Frequently Asked Questions

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How do I send my artwork?

You can reply to the confirmation e-mail you receive after you've placed your order and attach your artwork file. You can e-mail your artwork to artwork@AListPromos.com. If you prefer, you can also fax your artwork to us. The fax number will appear on the order confirmation. A customer care representative will review your order and contact you to work out all the details, prior to production!  If you have any questions about the process, just give us a call: 877-706-1866

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Are samples available?

Yes! We understand that there are times when you need to feel and touch the product you are thinking of purchasing. We are happy to provide our registered customers two free samples up to $10.00 and ship them free of charge via ups ground. Samples will either be blank or have a random imprint, availability permitting. If a sample is over $10.00 or you need more than two samples, a credit card is required. If you place an order for the product(s) we will credit your account in full for the sample(s).

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Can I have the product imprinted with two or more colors?

Standard orders are printed with one color. If you need a second color there is a extra charge per item.  For more information, Please contact Customer Care at (877) 706-1866

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What kind of font & colors are used for imprinting? 

We offer a font and color chart on all product pages under the color chart tab. You will receive an art proof for your approval before your order is processed.  

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How much information can I have printed on the pens?

Most of our products can have 3-5 lines with up to 35 characters per line. Each product will disclose the maximum number of lines it can have. We imprint our laser engraved metal pens with up to only 2 lines.

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Can I have less than the minimum quantity shown?

Yes. The minimum order is listed for each product under the "Qty" box. Occasionally we can do up to 1/2 the normal minimum with a less than minimum fee. Contact Customercare at 877-706-1866 for availability of this less than minimum option.

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When will my order ship?

All orders are shipped out according to the delivery date given after artwork has been approved. If an order is approved and printed quicker than expected, it is possible that order may ship out earlier than originally scheduled.

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What is the turnaround time on orders?

Turnaround time varies for each product. The average production time is 1 to 3 working days after you approve your order. If you have a specific date, please ensure that there is enough time before you opt for a normal production timeline. Please remember that delivery time is the total of both proofing time, production time and shipping time. The normal production time is listed for each product on the Data Sheet. We must have your proof approval prior to proceeding with your order.

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When do I receive my artwork proof?

All proofs are sent within 24 hours after your order has been placed. Once you have received your proof, we recommend approving artwork within one business days after order was placed to ensure your original delivery date. If changes need to be made, please keep them to a minimum as to not delay order process.

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Can changes be made after I have approved my proof?

Once artwork has been approved, it is quickly sent into the production. If changes are absolutely necessary and order has not yet been printed, some exceptions can be made but charges may be applied depending on the time and if the screen has already been made.

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More: Frequently Asked Questions

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Free Sample Request!

We understand that there are times when you need to feel and touch the product you are thinking of purchasing. AList Promos always suggests ordering a sample before placing an order because we want you to be satisfied with your product. We are happy to provide our valued customers two free Samples and ship them free of charge via ups ground. We want every customer to be satisfied with their purchase each and every time they order from us. Samples will make sure this happens! More Info

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How do I place my order? 

1. Select your item color. What color product do you desire?

2. Select your quantity. How many products do you want to buy?

3. Select imprint options. Are you going to use our design tool or send your artwork to artwork@alistpromos.com?

4. Select imprint color. What color ink should be used to imprint your product?

5. Designing a pen? - Select Ink Color/Point. What color writing ink should be used for your product? 

6. Click on the blue customize button. Use our design tool to finish customize your product 

7. Select Font Style. What Style Font should be used to imprint your product?

7. Enter the text for your imprint. What imprint would you like put on your custom product?

8. Special Order Instructions. You have any Special request about your custom product?

9. Date you need your order. Select an in-hands date to expedited order processing.

10. Upload your artwork. E-mail your artwork to artwork@NeedPens.com

Once you place your order, you will receive an e-mail confirmation with your order number. A Customer Care representative will review your order, confirm the dates and review your artwork. If you need it, we will create print-ready art for FREE! After all of the details are set, we will send you a complete order confirmation along with a FREE e-mail proof of your imprint for final approval.

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You will see exactly how your imprint will appear on the finished product. You have the opportunity to make changes or approve it. Once you’ve approved the artwork, you will see an order confirmation with all of the dates and charges. If you have any questions about the customization process, please call us at 877-706-1866 or email us at: wecare@NeedPens.com